Cardiff (Wales) Service and Support Centre

The in-country UK immigration application system is known as UKVCAS (UK Visa and Citizenship Application System). There are a number of UKVCAS service centres. You can read our overview of the current UK immigration application system here.

If you would like the assistance of White Rose Visas in preparing and presenting your application at the Cardiff Service and Support Centre (SSC), do get in touch. We welcome your questions and enquiries, and offer a free initial consultation. We have an excellent and long standing relationship with the staff at Cardiff SSC. Alternatively, you can book a premium appointment and attend the Cardiff SSC independently. For independent visitors, we hope that the following information and tips are useful.

Cardiff Service and Support Centre (SSC) is situated just outside the city centre of Cardiff. The full address is General Buildings, First Floor, 31-33 Newport Road, Cardiff, Wales, CF24 0AB.

Cardiff SSC is open at 9am and closes at 5pm from Monday to Saturday. On a Wednesday, the opening hours are from 12pm (midday) to 8pm.

Cardiff SSC is easily accessible from the Cardiff Central Station, taking a 10 minutes taxi should cost no more than £10. Alternatively, you can take a train to Cardiff Queen Street which takes 2 minutes. This journey will cost approximately £2.50. It will take around 20 minutes to walk from Central Station. There is a bus stop outside the SSC, the number 8, 8S, 9, 9A, M2 and X11 all stop 1 minutes walk from the front door.

When you enter the building you will go through security checks, your bags will be scanned and you will have to walk through a metal detector. They will ask you to remove your coat and belt, but not your shoes. You will be asked to remove any sharp items such as scissors, nail files or flammable materials such as lighters and perfume. You will be asked to leave them with security staff to collect on your way out. You will also be asked to open the cover of your mobile phone to check for concealed weapons. The use of mobile phones is permitted inside the building, and there are also pay phones available if you require them.

At times there can be queues to enter the building, so it is a good idea to bring warm clothing or sun hats for the children. It is allowable to leave the building and re-enter which can be useful if children are getting restless. There is a nice walk along the river, and if you cross over the bridge and walk onto The Wicker, there are shops, restaurants, a chemist and an internet cafe.

Staff at Cardiff SSC are extremely helpful and polite, and the experience should be enjoyable.

White Rose Visas are located in Sheffield, UK, which provides easy access to the same day visa service/ premium visa service at the Cardiff Service and Support Centre (SSC). All of White Rose Visa's premium clients are accompanied and assisted by one of our experienced, OISC-registered advisers on the day of the appointment. Clients from across the UK make use of this service, including from Cardiff, Swansea, Birmingham and Bristol.